Privacy Policy — Brand Scale

Brand Scale ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website brandscale.agency, place an order in our shop, subscribe to our newsletter, or engage our services — and how we use, store, share, and protect that data.

1. Who is responsible for your data

Brand Scale, 1st floor, 30/10 A, C block Tajmahal Rd, Mohammadpur, Dhaka 1207, is the controller of the personal data collected through this website and our shop. For any privacy-related question you can reach us at brandscalebd@gmail.com.

2. Information we collect

2.1 Information you provide

Contact form: name, email, phone, service interest, budget range, and your message.
Newsletter signup: email address (and optionally your name).
Account & profile: name, email, phone, shipping address, city, country, avatar.
Shop orders: billing/shipping name, email, phone, delivery address, order items, payment method, and order notes.
Service engagements: business details, brand assets, credentials, and any content you share for the project.

2.2 Information collected automatically

Device & usage data: IP address, browser type, operating system, pages visited, referring URL, and time on page.
Cookies & similar tech: used to remember your cart, keep you signed in, and measure traffic. See "Cookies" below.

2.3 Information from third parties

If you sign in with Google, we receive your name, email, and profile picture from Google. Payment processors (e.g., bKash, card processors) share transaction status and a reference ID with us, but we do not store full card numbers on our servers.

3. How we use your data

To create and manage your account.
To process orders, deliver products, and send order updates.
To deliver and support the services you engage us for.
To respond to inquiries submitted through our contact form.
To send newsletters and marketing emails (only if you have subscribed — you can unsubscribe at any time).
To improve our website, products, and customer experience.
To prevent fraud, abuse, and unauthorized access.
To comply with legal obligations (tax, accounting, regulatory requests).

4. Legal bases

We process your data based on:

Contract: to fulfill orders and deliver services you have purchased.
Consent: for newsletter signups, marketing communications, and non-essential cookies.
Legitimate interest: to operate, secure, and improve our website and prevent fraud.
Legal obligation: to keep records required by Bangladeshi tax and accounting law.

5. Cookies

We use cookies and local storage to keep your shopping cart, maintain your login session, and analyze how visitors use the site. You can clear cookies through your browser settings; blocking essential cookies may prevent parts of the site (cart, checkout, account) from working correctly.

6. Sharing your data

We do not sell your personal data. We share it only with service providers who help us run the business, under appropriate contracts:

Hosting & database: our cloud hosting and database providers store website and order data securely.
Payment processors: bKash, card processors, and similar services receive the information needed to process your payment.
Couriers: for physical orders, your name, address, and phone are shared with the delivery partner.
Email & analytics tools: to send transactional and marketing emails, and to understand site usage in aggregate.
Legal authorities: when required by law, court order, or to protect our rights.

7. Data retention

Order & invoice data is kept for at least 5 years to meet tax and accounting requirements.
Account data is kept while your account is active and deleted within 90 days of account closure (except where law requires longer retention).
Newsletter data is kept until you unsubscribe.
Contact form messages are kept for up to 24 months for follow-up and quality purposes.

8. Security

We use industry-standard measures to protect your data: HTTPS encryption, access-controlled databases, hashed passwords, and row-level security on user records. No method of transmission over the internet is 100% secure, but we work to keep your data safe and notify you promptly if a breach affects your account.

9. Your rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (subject to legal retention obligations like invoicing).
Withdraw consent for marketing emails at any time.
Request a copy of your data in a portable format.
Object to certain uses of your data.

To exercise any of these rights, email brandscalebd@gmail.com from the email address associated with your account. We respond within 30 days.

10. Children's privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. International transfers

Some of our service providers may store or process data outside Bangladesh. When this happens, we take reasonable steps to ensure your data continues to receive an adequate level of protection.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows the latest version. For significant changes, we will notify you by email or a notice on the website.

13. Contact

Brand Scale
1st floor, 30/10 A, C block Tajmahal Rd, Mohammadpur, Dhaka 1207
Email: brandscalebd@gmail.com
Phone: +880 1700-000000